An application update will be performed on the Sharedband Portal. This update fixes two known issues: Monthly_UsageStats crontab job not running correctly for noc.sharedband.com email validation issue in Portal Date: 5/6/2017 Time: 22:30 Duration: 30 minutes Impact: Customers will be unable to make account changes during the change
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Maintenance in London Facility – 05/06/2017 – Completed
London Aggregation server AS8 will be restarted for maintenance on Monday the 5th of June 2017 at 23:00 BST. Details of Work: Date: 5th June 2017 Time: 23:00BST Duration: 1 hours Details: The following London aggregation service will be restarted as part of this maintenance: AS8 Impact: During this time, we expect brief disruption to service…
Disruptive Maintenance in London Facility – 31/05/2017 – Completed
We have received confirmation from our upstream network provider that they have implemented fixes in their network to improve routing performance during a failure. To verify that the network performs as expected, Sharedband will be performing disruptive maintenance on the morning of the 31st May. This maintenance will Sharedband to simulate the events that occurred on…
Maintenance in London Facility – 16/05/2017 – Completed
Several London Aggregation services will be restarted for maintenance on the 16th of May 2017 at 23:00 BST. Details of Work: Date: 16th May 2017 Time: 23:00BST Duration: 1 hours Details: The following London aggregation services will be restarted as part of this maintenance: AS1, AS2, AS3, AS4, AS5, AS8, AS9, AS10, AS11, AS13 Impact: During this time,…
Maintenance in Los Angeles Facility 04/05/2017 – Completed
The scheduled maintenance was not successful and will be rescheduled as follows: Date: 04/05/2017 Time: 10:30 PST (17:30UTC) Duration: 2 hours Impact: non expected **Original Maintenance Window** We have been informed by our Colocation provider that they will be performing non-impacting network maintenance in Los Angeles. Date: 27/04/2017 Time: 01:00 PST (09:00UTC) Duration: 2…
Maintenance in London Facility 26/4/2017 – Completed
We have been informed by one of our upstream network providers that they will be performing network maintenance on the morning of Wednesday the 26th April. Details of Work: Date: 26th April 2017 Time: 01:00UTC Duration: 2 hours Details: Our upstream network provider will be performing hardware maintenance in their London PoP. Impact: During this time,…
Service Disruption London 11 April 2017
12:00: We have noticed a 10 minute period of packet loss on an upstream network path from our London datacenter. This packet loss has caused some disruption to service. We are investigating with the upstream network to see if they are experiencing any long term outages. Updates to follow. Update 12:30: There has been a significant…
POSTPONED-Disruptive Maintenance in London 06/04/2017
*This maintenance window will be postponed to a future date, possibly within the next two weeks. Updates to follow.* As part of the ongoing investigation with our upstream Provider in London, Sharedband will be performing disruptive maintenance on the morning of the 6th April. This maintenance will allow both Sharedband and the Provider to troubleshoot the…
Loss of service in London 16/03/2017
13:10UTC We are investigating a loss of service in our London Datacentres. We are aware this affecting all UK customers. Updates to follow. 13:35UTC UPDATE#1 We are investigating a failed network link with our upstream provider and actively trying to reroute traffic around the failure. 14:02UTC UPDATE#2 All traffic has now been re-routed and appears to…
Chicago Outage 16/03/2017 01:45UTC
01:50 UTC: We are investigating a loss of service in Chicago. Updates to follow. Update #1 02:08UTC: Service to Chicago has been restored. Aggregation Service was restarted.