Archive for October, 2018

Maintenance AS1 Atlanta 11/01/2018 – Completed

We will be performing maintenance on the Atlanta Aggregation Service. Date: 11/01/2018 Time: 06:00EDT Duration 5 minutes Impact: Customers will experience a brief disruption of less than 60 seconds as their routers reconnect to the service.

Service incident in London 17/10/2018

20:05 We are currently experiencing a service impacting event in London. Engineers are investigating and further updates will be provided. 20:15 Services have restored. Outage was due to a router crash. Traffic migrated to the redundant router and once the primary router restored, traffic migrated back to the primary router. Engineers are investigating and will continue to…

Read More

Maintenance affecting AS2, AS3, AS6 and AS8 16/10/2018 – Completed

We will be performing maintenance affecting services on AS2, AS3, AS6 and AS8. Customers will experience a brief disruption as the AS restarts. Disruption will be less than 60 seconds. Date: 16/10/2018 Time: 22:00 Duration: 30 minutes Impact: brief 60 second disruption to service as Aggregation server restarts.

Service Degradation Chicago 10/03/2018 – Resolved

00:30 CDT –  We are experiencing packet loss to services hosted in Chicago. We have raised a ticket with the hosting provider to investigate. 08:00 CDT  – Hosting provider network engineers are still investigating the reported packet loss. We will provide further updates when we receive them. 11:00 CDT – The hosting provider found a…

Read More