Archive for October, 2018

Service incident in London 17/10/2018

20:05 We are currently experiencing a service impacting event in London. Engineers are investigating and further updates will be provided. 20:15 Services have restored. Outage was due to a router crash. Traffic migrated to the redundant router and once the primary router restored, traffic migrated back to the primary router. Engineers are investigating and will continue to…

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Maintenance affecting AS2, AS3, AS6 and AS8 16/10/2018 – Completed

We will be performing maintenance affecting services on AS2, AS3, AS6 and AS8. Customers will experience a brief disruption as the AS restarts. Disruption will be less than 60 seconds. Date: 16/10/2018 Time: 22:00 Duration: 30 minutes Impact: brief 60 second disruption to service as Aggregation server restarts.


Service Degradation Chicago 10/03/2018 – Resolved

00:30 CDT –  We are experiencing packet loss to services hosted in Chicago. We have raised a ticket with the hosting provider to investigate. 08:00 CDT  – Hosting provider network engineers are still investigating the reported packet loss. We will provide further updates when we receive them. 11:00 CDT – The hosting provider found a…

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