Blog

Maintenance AS1 Atlanta 11/01/2018 – Completed

We will be performing maintenance on the Atlanta Aggregation Service. Date: 11/01/2018 Time: 06:00EDT Duration 5 minutes Impact: Customers will experience a brief disruption of less than 60 seconds as their routers reconnect to the service.


Service incident in London 17/10/2018

20:05 We are currently experiencing a service impacting event in London. Engineers are investigating and further updates will be provided. 20:15 Services have restored. Outage was due to a router crash. Traffic migrated to the redundant router and once the primary router restored, traffic migrated back to the primary router. Engineers are investigating and will continue to…

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Maintenance affecting AS2, AS3, AS6 and AS8 16/10/2018 – Completed

We will be performing maintenance affecting services on AS2, AS3, AS6 and AS8. Customers will experience a brief disruption as the AS restarts. Disruption will be less than 60 seconds. Date: 16/10/2018 Time: 22:00 Duration: 30 minutes Impact: brief 60 second disruption to service as Aggregation server restarts.


Service Degradation Chicago 10/03/2018 – Resolved

00:30 CDT –  We are experiencing packet loss to services hosted in Chicago. We have raised a ticket with the hosting provider to investigate. 08:00 CDT  – Hosting provider network engineers are still investigating the reported packet loss. We will provide further updates when we receive them. 11:00 CDT – The hosting provider found a…

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NOC Maintenance – 04/10/2018 – Cancelled

This maintenance has been moved from 28/09/2018 to 04/10/2018. We will be performing maintenance on NOC (noc.sharedband.net) on Thursday the 4th of October. The following Services are concerned: AS7, AS8, AS9, AS10, AS11, AS14.L1, AS16, AS17 and AS1.WEBAC Date: 04/10/2018 Time: 01:00BST Duration: 2 hours Impact: There is a low risk of periods of short service disruption of…

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Connectivity Problems in Dallas 09/21/2018 – Resolved

10:20 UTC We are currently experiencing a loss of network connectivity at the Dallas PoP. We have escalated to the hosting provider and are awaiting feedback. 10:29 UTC Connectivity has been restored. We are still waiting for feedback from the hosting provider. 10:37 UTC Provider performed emergency maintenance. Maintenance is now complete.


System Maintenance affecting all Aggregation Services 14/09/2018 – Completed

We will be performing maintenance on all Aggregation Services on Wednesday morning the 29th August 2018. The maintenance will start at 01:00BST and will last for approximately 2 hours. During this time there may be periods of short service disruption of less than a minute. Date: 14/09/2018 Time: 01:00BST Duration: 2 hours Impact: There may…

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Aggregation Service Maintenance UK -13/09/2018 – Completed

We will be performing Aggregation Server Maintenance on the 13th September at 22:00BST. The following Aggregation Services will be impacted AS1, AS2, AS3, AS4, AS5, AS6, AS7, AS9, AS10, AS11, AS13, AS16 and AS17. Date: 13/09/2018 Time: 22:00BST Duration: 20 minute Impact: customers will experience a short disruption to service of less than a minute…

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