Disruptive Maintenance in London Facility – 31/05/2017

We have received confirmation from our upstream network provider that they have implemented fixes in their network to improve routing performance during a failure. To verify that the network performs as expected, Sharedband will be performing disruptive maintenance on the morning of the 31st May. This maintenance will Sharedband to simulate the events that occurred on…

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Maintenance in London Facility – 16/05/2017 – Completed

Several London Aggregation services will be restarted for maintenance on the 16th of May 2017 at 23:00 BST. Details of Work: Date: 16th May 2017 Time: 23:00BST Duration: 1 hours Details: The following London aggregation services will be restarted as part of this maintenance: AS1, AS2, AS3, AS4, AS5, AS8, AS9, AS10, AS11, AS13 Impact: During this time,…

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Maintenance in Los Angeles Facility 04/05/2017 – Completed

The scheduled maintenance was not successful and will be rescheduled as follows: Date: 04/05/2017 Time: 10:30 PST (17:30UTC) Duration: 2 hours Impact: non expected   **Original Maintenance Window** We have been informed by our Colocation provider that they will be performing non-impacting network maintenance in Los Angeles. Date: 27/04/2017 Time: 01:00 PST (09:00UTC) Duration: 2…

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Maintenance in London Facility 26/4/2017 – Completed

We have been informed by one of our upstream network providers that they will be performing network maintenance on the morning of Wednesday the 26th April. Details of Work: Date: 26th April 2017 Time: 01:00UTC Duration: 2 hours Details: Our upstream network provider will be performing hardware maintenance in their London PoP. Impact: During this time,…

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Service Disruption London 11 April 2017

12:00: We have noticed a 10 minute period of packet loss on an upstream network path from our London datacenter. This packet loss has caused some disruption to service. We are investigating with the upstream network to see if they are experiencing any long term outages. Updates to follow. Update 12:30: There has been a significant…

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POSTPONED-Disruptive Maintenance in London 06/04/2017

*This maintenance window will be postponed to a future date, possibly within the next two weeks. Updates to follow.* As part of the ongoing investigation with our upstream Provider in London, Sharedband will be performing disruptive maintenance on the morning of the 6th April. This maintenance will allow both Sharedband and the Provider to troubleshoot the…

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Loss of service in London 16/03/2017

13:10UTC We are investigating a loss of service in our London Datacentres. We are aware this affecting all UK customers. Updates to follow. 13:35UTC UPDATE#1 We are investigating a failed network link with our upstream provider and actively trying to reroute traffic around the failure. 14:02UTC UPDATE#2  All traffic has now been re-routed and appears to…

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Chicago Outage 16/03/2017 01:45UTC

01:50 UTC: We are investigating a loss of service in Chicago. Updates to follow. Update #1 02:08UTC: Service to Chicago has been restored. Aggregation Service was restarted.

Maintenance in our London Facility 16/03/2017 – Complete

Maintenance is required on our AS1 aggregation service in London. This maintenance will require a service restart which will cause customers connected to this service to lose Internet connectivity for up to 1 minute while the service is restarted. Date: 16/03/2017 Time: 23:00 GMT Duration: 1 hour Impact: Customers connected to you AS1 aggregation service…

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