Blog

Upstream Issues – 24/11/2021 10:18 GMT – Closed

We have seen an upstream issue and our engineers are investigating. Date 24/11/2021 Time: 10:18 Duration: N/A Services impacted: All services Update 10:38: Upstream service providers have had a peering issue causing traffic flowing over Liberty Global and Virgin Media backbones to drop, upstream service providers are restoring service. We will update once we have…

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London Service Maintenance – 27/11/2021 08:00

We will be performing maintenance on our London services at 08:00 on the 27th of November 2021. This should not cause any disruption to Sharedband services. Date: 27/11/2021 Time: 08:00 Duration: 300min Services impacted: N/A. Impact: There should be no impacted services.


London Service Maintenance AS6 – 07/10/2021 23:00 – Complete

We will be performing a short maintenance on our London NOC service at 23:00 on the 7th of October 2021. This will cause approximately 30 seconds of service disruption to customers connected to this service. Date: 07/10/2021 Time: 23:00 Duration: 60min Services impacted: London AS6. Impact: Customers will experience a short disruption to service as…

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London Service Maintenance – 23/09/2021-29/10/2021- Extended

Engineers will be performing routine service maintenance at our London data centre nightly. This is part of an inbound set of rolling maintenance across the service and will be operated to ensure minimal customer disruption. Maintenance will occur Monday to Thursday. Date: 23/09/2021-29/10/2021 Time: 22:00 Duration: 2 hours Impact: Some customers running on single Multi-WAN…

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Service Issues London – 06/04/2021 18:06 – Closed

18:06 – Several aggregation services are reporting errors. Engineers are investigating. 18:10 – Redundant systems are bringing services back online on alternative hardware. Service is restoring. 18:15 – Engineers have identified the issue as being caused by a switch crashing at our London facility. Redundancies restored customers services and engineers will further investigate the reason for…

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Emergency Maintenance London AS9 – 21/12/2020 22:30 – Complete

Our London AS9 service is currently experiencing an issue that affecting a small percentage of customers connected through this service, we will be performing emergency maintenance this evening to address this. Date: 21/12/2020 Time: 22:30 Duration: 1 hour Impact: Customers connected to AS9.LDN will experience a short interruption of under 1 minutes to their Sharedband service.


London NOC Service Maintenance – 15/10/2020 – Complete

We will be performing a short maintenance on our London NOC service at 23:00 on the 15th of October 2020. This will cause approximately 30 seconds of service disruption to customers connected to this service. Date: 15/10/2020 Time: 23:00 Duration: 30min Services impacted: London AS10, AS11, AS14.L1, AS16, AS17, AS7, AS8, AS9, AS1.WEBAC Impact: Customers…

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London UKNOC Service Maintenance – 14/10/2020 – Complete

We will be performing a short maintenance on our London UKNOC service at 23:00 on the 14th of October 2020. This will cause approximately 30 seconds of service disruption to customers connected to this service. Date: 14/10/2020 Time: 23:00 Duration: 30min Services impacted: London AS1, AS2, AS3, AS4, AS5, AS6, AS13 Impact: Customers will experience…

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Upstream Maintenance – 13/10/2020 22:00 GMT – Complete

One of our upstream transit providers will be performing maintenance to further address issues seen with power at our London Data-centre facility on the 12th and 18th of June this year. Date: 13/10/2020 Time: 22:00 Duration: 8 hours Services impacted: All services Impact: We do not expect any disruption to customer services as we will be…

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