Sytem Maintenance Affecting all Aggregation Services 21/08/2018

We will be performing maintenance on all Aggregation Services on Tuesday morning the 21st August 2018. The maintenance will start at 01:00BST and will last for approximately 3 hours. During this time there may periods of short service disruption of less than a minute. Date: 21/08/2018 Time: 01:00BST Duration: 3 horus Impact: There may periods…

Read More

Customer Portal Server Maintenance – 16/08/2018 – Completed

We will be performing maintenance on the Sharedband Portal to improve service availability. Date: 16/08/2018 Time: 21:00 UTC+1 Duration: 3 Hours Impact: There will be disruption in our customers’ ability to make changes to their Sharedband accounts through the Sharedband Portal. This will not impact service availability. Services impacted: Sharedband Portal

Network and Server Maintenance London 03/07/2018 – Completed

On Tuesday morning the 3rd July, we will be performing a software update on our two data centre core routers. This update is to address a critical bug which could cause ethernet ports on the router to become unresponsive. We will also be installing new Server hardware to increase capacity and service availability. Date: 03/07/0218…

Read More

Power incident London – cleared

13:10 We are aware of a power incident in London affecting some services. A PDU reset. Services are being restored. ETA 10 minutes. 13:20 PDU was reset and services restored.

Upstream Network Maintenance London 28/06/2018 – Completed

We have been informed that one of our upstream network connectivity providers will be performing network maintenance on the morning of the 27th June. During this maintenance, we will be moving traffic away from the affected circuit to prevent service disruption to our customers. Details of change: Date: 28/06/2018 Time: 03:00 BST Duration: 3 hours…

Read More

London Incident 9/06/2018

20:45 We are currently experiencing connectivity issues affecting services in London. Engineers are investigating and will post updates as soon as we have more information. 21:05 Systems have restored and customer routers are coming online again. 21:10 Traffic levels have returned to normal and all services are operating as normal. An incident report will be…

Read More

AS6 slow performance 31/05/2018 – Resolved

09:00 We are aware of slow performance on London AS6. We are investigating and will provide updates. 09:15 Aggregation Service has been restarted and error’s have cleared. Service performance has restored.