Blog

Intermittent problems with Telephone system

Our hosted PABX provider is currently experiencing problems with their platform. This is impacting all calls to Sharedband’s office.   We do not have an ETA as to when the problems will be resolved. For any support queries, please email support at support@sharedband.com


Emergency Maintenance US 21 September 2017 – Completed

We have encountered a software bug in our routing software which can intermittently reduce customer throughput. In order to mitigate the bug we will be applying a software update to our routers. Date: 21/09/2017 Time: 10:20UTC Duration: 1 hour Impact: short breaks in connectivity while the router reboots with the new software.


Upstream DNS resolution affecting UK

09:35 – We have detected that the upstream DNS service Sharedband make use of are currently experiencing problems. We are in the process of changing the DNS service that the Sharedband Aggregation servers make use of in order to work around the upstream problem. Updates to follow. 09:50 – We have successfully updated all DNS…

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Minor service disruption London 08/08/2017

We experienced a brief disruption to service in London due to a router crash. The router rebooted and traffic rerouted around the failed hardware while it was recovering. Date: 08/08/2017 Time: 19:02 Duration: 3 minutes Impact: Increased latency and packetloss while traffic rerouted around rebooting hardware.


Network Maintenance London 02/08/2017 – Completed

We will be performing network maintenance in London on the morning of the 2nd August. This work will improve network convergence during an outage. Date: 02/08/2017 Time: 02:00 Duration: 2 hours Impact: there will be short breaks in connectivity while network traffic routes via alternative network paths


UKNOC v2.50 upgrade 03/08/2017 – Completed

We will be upgrading the Sharedband service to v2.50 on the morning of the 3rd August. This upgrade includes bug fixes and service enhancements for the Sharedband service. Date: 03/08/2017 Time: 02:00 Duration: 2 hours Impact: customers using the following Aggregation Services will experience short intermittent disruptions to service as the software is upgraded: AS1…

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Minor disruption to London Services 25/07/2017

Sharedband sustained a number of Denial of Service attacks last night between 18:30 and 19:15. During this time customers would have experienced packet loss and higher than normal latency. Services have stabilised and we will continue to monitor.


Emergency Maintenance London 25/07/2017 – Completed

The following Aggregation services in London will be moved to alternative hardware: AS7 AS8 AS16 This is preventative maintenance to avoid network congestion on server interfaces. Date: 25/07/2017 Time: 22:00 Duration: 15 minutes Impact: customers on the specified Aggregation services will experience a brief loss of connection while the service is restarted.


NOC v2.50 Upgrade 25/07/2017 – Completed

We will be upgrading the Sharedband service to v2.50 on the morning of the 25th July. This upgrade includes bug fixes and service enhancements for the Sharedband service. Date: 25/07/2017 Time: 02:00 Duration: 2 hours Impact: customers using the following Aggregation Services will experience short intermittent disruptions to service as the software is upgraded: AS7…

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