Archive for November, 2017

AS1 Emergency Maintenance 30/11/2017 – Completed

AS1 needs to be restarted as a precautionary measure. This is a preemptive measure as our monitoring has alerted to a potential disk failure. Date: 30/11/2017 Time:19:00 Duration: 2 mintes Impact: customers may experience a momentary disconnect while the Aggregation server restarts.

Sharedband Portal Update 1.1.1 23/11/2017 – Completed

We will be installing a patch to the Sharedband Portal this evening at 22:00. This patch fixes the following: ‘Open in new window’ button in Portal’s account screen is non-functional Re-introduce community status synchronisation between the Portal and the NOC. Time: 22:00 Duration: 30min Impact: This will be a non-impacting change. Account changes will not…

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London Maintenance 21/11/2017 – Completed

We will be performing a Sharedband software update on AS1 through 17, NOC, UKNOC and the Sharedband portal. This software update fixes the following issues: Incorrect Uptime statistic reporting Date: 21/11/2017 Time: 00:01 Duration: 2 hours Impact: Services will have intermittent downtime for short periods during the 2 hour maintenance window. Services affected: AS1, AS2,…

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Slow speeds on London AS6

09:00 We are currently investigating slow speeds being experienced by customers on London AS6.  Updates to follow 09:30 Aggregation service has been restarted and traffic levels have picked up to normal ranges.