Archive for January, 2018

Sharedband Outage London 18/01/2018 – Preliminary Incident Report

17:30 We are currently experiencing a service disruption affecting all services in London. We are investigating and will provide updates as soon as we can. 18:00 Our upstream network provider is experiencing a network outage. The effects of this outage are causing our network ip addresses to be advertised from their network, even though they…

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Emergency Maintenance London 04/01/2018 Completed

We will be making some changes to the Virtual Router Redundancy Protocol in order to improve the network stability. Date: 04/01/2018 Time: 01:00 Durating: 2 hours Impact: There will be disruption to service while the network redundancy reconfiguration is applied.

Intermittent service issues in London 03/01/2018

12:40 We are currently experiencing network connectivity issues in London and are investigating Updates to follow. 13:00 All services have stabilised. This appears to be a reoccurrence of an earlier outage. We are investigating steps to mitigate and possible software bugs.

London Service Outage 03/01/2018

Sharedband experienced a brief outage between 00:13 and 00:15. All services were affected. Investigation into the outage shows that there was a Virtual Router Redundancy Protocol (VRRP) communication mismatch between our routers. This appears to be an isolated event however we will investigate to see if there are any known bugs and ways to mitigate…

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