Archive for October, 2017

Emergency Network Maintenance – London 18/10/2017 – Competed

We will be replacing the failed router at 01:00 on the 18th October.¬†During this maintenance window, we will also be performing service impacting network diagnostics to find a work around to the failed BGP routing updates which caused the disruption to service earlier today. Date: 18/10/2017 Time: 01:00 Duration: 3 hours  

Service Outage London 17/10/2017

Further to the notification of the Portal outage, a second incident related to the first occurred which created a much larger impact to the network. At 14:36 one of the two routers in the London DC crashed and did not recover. Traffic re-routed via the other router and apart from the Portal, service was unaffected.…

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Sharedband Portal unavailable 17/10/2017

14:50  We are currently experiencing a hardware failure which is impacting the Sharedband Portal. We are working to restore service as soon as possible. Update 16:30: We have still have a failed router in London. Portal services are still unavailable.

DNS Outage affecting UK Service 03/10/2017

We experienced a disruption to UK service between 00:03 and 00:11. The cause of the disruption was due to a temporary link failure at the London Internet Exchange. This failed link disrupted traffic to the DNS service which Sharedband makes use of. Customers would have experienced no data transfer during this period. We apologies for…

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