Archive for September, 2017

Network incident in London 27/09/2017

13:06 We are experiencing problematic network connectivity with an internal router in London. Traffic is rerouting via alternate network paths. This may cause some intermittent connectivity for some customers. We are attending to the problem. Updates to follow. 13:26 One of our internal routers experienced a high CPU incident which caused routing protocol adjacencies to…

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Intermittent problems with Telephone system 26/09/2017

Our hosted PABX provider is currently experiencing problems with their platform. This is impacting all calls to Sharedband’s office.   We do not have an ETA as to when the problems will be resolved. For any support queries, please email support at

Emergency Maintenance US 21 September 2017 – Completed

We have encountered a software bug in our routing software which can intermittently reduce customer throughput. In order to mitigate the bug we will be applying a software update to our routers. Date: 21/09/2017 Time: 10:20UTC Duration: 1 hour Impact: short breaks in connectivity while the router reboots with the new software.

Upstream DNS resolution affecting UK

09:35 – We have detected that the upstream DNS service Sharedband make use of are currently experiencing problems. We are in the process of changing the DNS service that the Sharedband Aggregation servers make use of in order to work around the upstream problem. Updates to follow. 09:50 – We have successfully updated all DNS…

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