Archive for February, 2018

London Outage 25/02/2017 Resolved

10:00 We are currently experiencing a service outage in London and are investigating. Updates to follow. 10:30 We have opened a remote support case with the hosting provider to investigate a suspected power fault to our equipment. 11:45 We have initialised DR procedures to restore services in an alternative Data Centre. Updates to follow 13:00…

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Sharedband 2.5 Router Firmware Rollout

We’re pleased to announce the release of v2.50 firmware for Sharedband routers. Commencing tomorrow, this firmware will begin to be remotely deployed to Sharedband routers throughout Sunday to Thursday between 23:00-00:00. No customer involvement is required and due to the volume of routers targeted for this upgrade, it will be rolled out in a staggered…

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London Emergency Maintenance 07/01/2018

We have been informed by our upstream network provider that they will be performing emergency network maintenance on their core routing platform. They will be loading a software patch that will mitigate the “stuck routing announcement” issue they are experiencing when they have an outage. In an attempt to minimise disruption to our customers, we…

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