Archive for the ‘Status’ Category

Minor service disruption London 08/08/2017

We experienced a brief disruption to service in London due to a router crash. The router rebooted and traffic rerouted around the failed hardware while it was recovering. Date: 08/08/2017 Time: 19:02 Duration: 3 minutes Impact: Increased latency and packetloss while traffic rerouted around rebooting hardware.


Network Maintenance London 02/08/2017 – Completed

We will be performing network maintenance in London on the morning of the 2nd August. This work will improve network convergence during an outage. Date: 02/08/2017 Time: 02:00 Duration: 2 hours Impact: there will be short breaks in connectivity while network traffic routes via alternative network paths


UKNOC v2.50 upgrade 03/08/2017 – Completed

We will be upgrading the Sharedband service to v2.50 on the morning of the 3rd August. This upgrade includes bug fixes and service enhancements for the Sharedband service. Date: 03/08/2017 Time: 02:00 Duration: 2 hours Impact: customers using the following Aggregation Services will experience short intermittent disruptions to service as the software is upgraded: AS1…

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Minor disruption to London Services 25/07/2017

Sharedband sustained a number of Denial of Service attacks last night between 18:30 and 19:15. During this time customers would have experienced packet loss and higher than normal latency. Services have stabilised and we will continue to monitor.


Emergency Maintenance London 25/07/2017 – Completed

The following Aggregation services in London will be moved to alternative hardware: AS7 AS8 AS16 This is preventative maintenance to avoid network congestion on server interfaces. Date: 25/07/2017 Time: 22:00 Duration: 15 minutes Impact: customers on the specified Aggregation services will experience a brief loss of connection while the service is restarted.


NOC v2.50 Upgrade 25/07/2017 – Completed

We will be upgrading the Sharedband service to v2.50 on the morning of the 25th July. This upgrade includes bug fixes and service enhancements for the Sharedband service. Date: 25/07/2017 Time: 02:00 Duration: 2 hours Impact: customers using the following Aggregation Services will experience short intermittent disruptions to service as the software is upgraded: AS7…

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Emergency Maintenance in London – 14/07/2017 – Completed

London Aggregation server AS17 will be restarted for emergency maintenance on Friday the 14th of July 2017 at 22:00 BST. Details of Work: Date: 14th July 2017 Time: 22:00BST Duration: 1 hours Details: The following London aggregation service will be restarted as part of this maintenance: AS17 Impact: During this time, we expect brief disruption to service for customers connected…

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Portal Maintenance 13/07/2017 – Completed

We will be installing an update to the Sharedband Portal. Date: 13/07/2017 Time: 22:00 Duration: 30 minutes Impact: The Portal will not be available for the duration of the maintenance.


US Service Maintenance – 13/07/2017 – Completed

Service maintenance to our US Aggregation Services will be performed on the 13th of July 2017 at 10AM BST. Details of Work: Date: 13th July 2017 Time: 10:00BST Duration: 1 hours Details: Service maintenance is to be performed on the US Aggregation Services. Impact: During this time, we expect brief disruption to service for customers connected to…

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