Archive for the ‘Status’ Category

Maintenance in our London Facility – 21/02/2017 01:00-03:00hrs GMT COMPLETED

21/02/2017 – 01:00hrs GMT On Tuesday 21st February 2017 we will be performing network maintenance at our London facility. This will mean a brief interruption for our customers. We expect the impact to be under 10 minutes of downtime. The maintenance window is open for two hours while maintenance is performed.

Maintenance in our US Facilities – 03/02/17-12/02/17 – Completed

We will be replacing all of the hardware in our US facilities to improve the overall customer experience. Times and dates are listed below. During these works there will be some minor disruption to customer services as servers are replaced and Sharedband routers re-connect. Seattle, Friday 3rd Feb @ 17:00 hours until 01:00 hours (local…

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Emergency Maintenance in our London Datacentres 13/12/2016-22:00-23:00

13/12/2016 22:00hrs on Tuesday 13/12/2016 we will be performing emergency maintenance to hardware in our London datacentres. The maintenance will require some of the hardware to  be restarted. The hardware being restarted is AS17. This will cause a short disconnection for our customers connected to this Server as routers re-connect.  The window is open for 1…

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London Outage 12 December 2016 12:54GMT

We are experiencing problems with the Sharedband service in London affecting all Aggregation Servers. Engineers are investigating. Updates to follow. Update 14:00: Engineers have moved default gateways to a standby router in order to stabilise the service. Investigations are still on going. Update 16:00: Root cause for the outage is not known at present. Engineers have reverted…

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London Outage 11 December 13:26 GMT

We are currently experiencing problems with the Sharedband service affecting all Aggregation servers in London. Engineers are investigating. Updates to follow. Update 14:00 – We at 13:26 GMT we sustained a denial of service attack. We have now filtered the attacking host and will monitor the service for stability.

US Outage

30/Nov/2016 01:00 BST We are currently experiencing problems with the Sharedband service in the US. Customers will experience a loss of service. Engineers are investigating. Updates to follow. 30/Nov/2016 02:00 BST Engineers found a break down between the NOC and Aggregation Service timing communication. This has now been rectified and service has returned to normal. We…

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Chicago Outage

28/Nov/2016 One of our upstream providers is currently experiencing hardware failure which is causing disruption to our customers connected to the Chicago Aggregation Service. They are currently working restore full service but have yet to provide us with an estimated time of service restoration. Update 28/Nov/2016 14:00 BST The hardware failure has been resolved and…

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