Archive for the ‘Status’ Category

Sharedband Service Status

Our telephone provider is currently experiencing an outage. If you require urgent technical support please contact our support team using our helpdesk service at Until our telephone systems are restored we will also remain available by e-mail. All services are operating normally.

AS6 Maintenance 13/12/2017 – Complete

We will be performing routine maintenance on AS6. Date: 13/12/2017 Time: 23:00 Duration: 30 minutes Impact: There will be a service interruption of under 1 minute while aggregation service is restarted. Services affected: AS6

London Maintenance 07/12/2017 – Completed

We will be performing routine maintenance on AS1 through 17, NOC and UKNOC. Date: 07/12/2017 Time: 01:00 Duration: 2 hours Impact: There will be a service interruption of under 1 minute while aggregation services are restarted. Services affected: AS1, AS2, AS3, AS4, AS5, AS6, AS7, AS8, AS9, AS10, AS11, AS12, AS13, AS14L1, AS15L1, AS16, AS17, NOC,…

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AS1 Issue 03/12/2017 – Updated

Our AS1 aggregation service experienced an issue and became unresponsive at 19:30 on Sunday the 3rd of December 2017. The service has now been restored and we are investigating the reason behind the failure. An incident report will be provided here as soon as we have determined the exact source of the problem.   Incident Report

AS1 Emergency Maintenance 30/11/2017 – Completed

AS1 needs to be restarted as a precautionary measure. This is a preemptive measure as our monitoring has alerted to a potential disk failure. Date: 30/11/2017 Time:19:00 Duration: 2 mintes Impact: customers may experience a momentary disconnect while the Aggregation server restarts.

Sharedband Portal Update 1.1.1 23/11/2017 – Completed

We will be installing a patch to the Sharedband Portal this evening at 22:00. This patch fixes the following: ‘Open in new window’ button in Portal’s account screen is non-functional Re-introduce community status synchronisation between the Portal and the NOC. Time: 22:00 Duration: 30min Impact: This will be a non-impacting change. Account changes will not…

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London Maintenance 21/11/2017 – Completed

We will be performing a Sharedband software update on AS1 through 17, NOC, UKNOC and the Sharedband portal. This software update fixes the following issues: Incorrect Uptime statistic reporting Date: 21/11/2017 Time: 00:01 Duration: 2 hours Impact: Services will have intermittent downtime for short periods during the 2 hour maintenance window. Services affected: AS1, AS2,…

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Slow speeds on London AS6

09:00 We are currently investigating slow speeds being experienced by customers on London AS6.  Updates to follow 09:30 Aggregation service has been restarted and traffic levels have picked up to normal ranges.

Emergency Network Maintenance – London 18/10/2017 – Competed

We will be replacing the failed router at 01:00 on the 18th October. During this maintenance window, we will also be performing service impacting network diagnostics to find a work around to the failed BGP routing updates which caused the disruption to service earlier today. Date: 18/10/2017 Time: 01:00 Duration: 3 hours