Archive for the ‘Status’ Category

Service Issues – 04/09/2020 – Closed

Update: Connectivity has been restored and we are seeing traffic level return to normal. We will provide a further update once our IP transit providers and our engineers have been able to find the root cause of this outage. One of our upstream IP transit providers is currently experiencing issues with their network. This is…

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Service Issues – 30/08/2020 – Closed

Update 2 – RFO: A bad BGP Flowspec update was propagated by CenturyLink during a routine BGP update that caused all BGP routes to be dropped over their network. This effectively put the entire CenturyLink network into a loop as their routers rebooted into running-config and then proceeded to re-apply the bad Flowspec rule. CenturyLink…

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London AS16 Service Maintenance – 22/06/2020 – Complete

We will be performing a short maintenance on our London AS16 service at 23:00 on June 22nd 2020. This will cause approximately 30 seconds of service disruption to customers connected to this service. Date: 22/06/2020 Time: 23:00 Duration: 15min Services impacted: London AS16 Impact: Customers will experience a short disruption to service as the routers reconnect…

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Service Issues – 18/06/2020 – Resolved

Update 22/06/2020: Our upstream providers have provided us with a complete RFO. This service outage was caused by the same breaker at our London data centre failing as the outage on the 12th of June. Our upstream provider proceeded to change this breaker during the downtime to prevent future issues instead of waiting for the…

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Service Issues – 12/06/2020 – Resolved

04:12 – We are currently experiencing service impacting issues at our London data centre. This is currently being investigated, updates to come as our engineers are able to provide them. 04:25 – We have escalated this with our upstream peering providers and are investigating with their assistance. 04:33 – This outage appears to be affecting several core…

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Service Issues – Resolved

23:22 – We are currently experiencing service impacting issues at our London data centre. This is currently being investigated, updates to come as our engineers are able to provide them. 23:27 – Service has been restored. Engineers are investigating the cause of the service outage. Our engineers have determined that the cause of this disruption…

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Upstream Emergency Maintenance – 31/03/2020 – Complete

One of our upstream peering providers has announced they are performing emergency maintenance on their network due to increased load caused by the current COVID19 situation. They have advised us this maintenance should not cause disruption to our service as they will re-route traffic over alternative paths. Date: 31/03/2020 Time: 00:00 Duration: 4 hours Impact: Our upstream…

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Router software upgrade rollout 24/02/2020 – Completed

We will be rolling out a minor software update to all customer routers over a period of a month between the hours of 11PM and 1AM each night. Date: 24th of February 2020 to the 21st of March 2020 Time: 23:00 Duration: 2 hours Services affected: All customers that have not previously received this upgrade through…

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