Maintenance is required on our AS1 aggregation service in London. This maintenance will require a service restart which will cause customers connected to this service to lose Internet connectivity for up to 1 minute while the service is restarted. Date: 16/03/2017 Time: 23:00 GMT Duration: 1 hour Impact: Customers connected to you AS1 aggregation service…
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Maintenance in London Facility 16/3/2017 – Completed
Sharedband have been notified by an upstream network provider that they will be performing network maintenance to upgrade their core network infrastructure. Date: 16/3/2017 Time: 02:00 Duration: 4 hours Impact: during the maintenance, network traffic will route via alternative paths in the network. There will be short disruptions to traffic while the network reconverges.
Intermittent Connectivity Los Angeles 10/03/2017
05:30PST We are currently investigating intermittent connectivity problems affecting the Los Angeles service. We are troubleshooting the problem with our hosting provider. Updates to follow. Update #1 08:42PST Our hosting provider identified a switch problem that they believe was causing the connection drops. They have cleared the condition and we are monitoring the service for…
Maintenance in our US Facilities – 07/03/2017 – Complete
We will be performing router maintenance in our US facilities to improve the overall customer experience. During these works there will be some minor disruption to customer services as aggregation servers reconnect to their routers. Maintenance will commence at 02:00AM PST/05:00AM EST/10:00AM UTC and will last 2 hours. Disruption should be limited to under 5…
Maintenance in our London Facility – 21/02/2017 01:00-03:00hrs GMT COMPLETED
21/02/2017 – 01:00hrs GMT On Tuesday 21st February 2017 we will be performing network maintenance at our London facility. This will mean a brief interruption for our customers. We expect the impact to be under 10 minutes of downtime. The maintenance window is open for two hours while maintenance is performed.
Maintenance in our US Facilities – 03/02/17-12/02/17 – Completed
We will be replacing all of the hardware in our US facilities to improve the overall customer experience. Times and dates are listed below. During these works there will be some minor disruption to customer services as servers are replaced and Sharedband routers re-connect. Seattle, Friday 3rd Feb @ 17:00 hours until 01:00 hours (local…
Maintenance in our London Facility – 17/01/2017 23:00-00:00hrs GMT – Completed
17/01/2017 – 23:00hrs GMT on Tuesday 17th of January 2017 we will be performing maintenance on all hardware at our London facility. This will mean a brief disconnection for our customers while their service restarts and their Sharedband routers reconnect. We expect the impact to be of under 1 minute of downtime. The maintenance window…
Emergency Maintenance in our London Datacentres 13/12/2016-22:00-23:00
13/12/2016 22:00hrs on Tuesday 13/12/2016 we will be performing emergency maintenance to hardware in our London datacentres. The maintenance will require some of the hardware to be restarted. The hardware being restarted is AS17. This will cause a short disconnection for our customers connected to this Server as routers re-connect. The window is open for 1…
London Outage 12 December 2016 12:54GMT
We are experiencing problems with the Sharedband service in London affecting all Aggregation Servers. Engineers are investigating. Updates to follow. Update 14:00: Engineers have moved default gateways to a standby router in order to stabilise the service. Investigations are still on going. Update 16:00: Root cause for the outage is not known at present. Engineers have reverted…
London Outage 11 December 13:26 GMT
We are currently experiencing problems with the Sharedband service affecting all Aggregation servers in London. Engineers are investigating. Updates to follow. Update 14:00 – We at 13:26 GMT we sustained a denial of service attack. We have now filtered the attacking host and will monitor the service for stability.