Our upstream network provider in Atlanta has notified us of upcoming maintenance on the 21st March. There will be approximately 30 minutes of service disruption during this maintenance. Date: 03/21/2018 Time 11:00UTC Duration: 30 minutes Impact: Loss of service is expected during this time period.
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Maintenance Portal, NOC and UKNOC 14/03/2018 – Completed
We will be performing software maintenance on the Portal, NOC and UKNOC service components. The maintenance is a bug-fix release. Date: 14/03/2018 Time: 21:30 Duration: 1 hour Impact: Customers will not be able to perform account administration during the maintenance. There will be no impact to customer traffic.
Emergency Maintenance AS15L1 and AS13 09/03/2018 – Completed
We have been alerted to a failed hard drive on a server that is hosting AS15L1 and AS13. The services will be migrated to alternative hardware at 10:30 to avoid any unscheduled downtime. There customers will experience a few seconds service disruption while the AS migrates to new hardware. We apologise for any inconvenience cause.
Maintenance affecting AS1 and AS13 – 08/03/2018 – Completed
We will be performing maintenance on the hardware that hosts AS1 and AS13. Both AS’s will be migrated to new hardware. Date: 08/03/2018 Time: 21:00 Duration: 5 minutes Impact: customers may experience a few seconds of disruption while the Service migrates to new hardware
Portal Maintenance 08/03/2018 – Complete
The Sharedband Portal will be unavailable from 21:00 to 22:30 due to software maintenance.
London Outage 06/03/2018 – Resolved
10:55 We re currently experiencing a network outage in London. We are investigating and will provide updates. 11:00 Traffic has restored to effected services. An upstream network link experienced a failure and traffic rerouted around this failure and service has restored.
Emergency Portal Maintenance 10:00 26/02/2018 – Completed
Due to emergency maintenance the Sharedband Portal will be unavailable between 10:00 and 10:20.
London Outage 25/02/2017 Resolved
10:00 We are currently experiencing a service outage in London and are investigating. Updates to follow. 10:30 We have opened a remote support case with the hosting provider to investigate a suspected power fault to our equipment. 11:45 We have initialised DR procedures to restore services in an alternative Data Centre. Updates to follow 13:00…
London Emergency Maintenance 07/01/2018
We have been informed by our upstream network provider that they will be performing emergency network maintenance on their core routing platform. They will be loading a software patch that will mitigate the “stuck routing announcement” issue they are experiencing when they have an outage. In an attempt to minimise disruption to our customers, we…
US Software update 01/29/2018
We will be performing a minor software update across the US. This will affect all Aggregation Servers. Date: 01/29/2018 Time: 11:00 GMT Duration: 1Hr Impact: less than 30 seconds downtime while the aggregation server restarts.