We will be conducting two service impacting maintenance events. The first is on the 12th February and the second is on the 13th February. Date: 12/02/2019 Time: 00:01 Duration: 3 Hours Impact: During the maintenance windows there will be short intervals of service disruption as services are migrated between server hardware. Date: 13/02/2019 Time:…
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NOC Failure 29/01/2019 – Resolved
10:10 – We are currently experiencing a failure on NOC.SHAREDBAND.NET. Engineers are investigating and will restore service as soon as possible. This will impact all account management functionality for accounts hosted on NOC. 10:45 – NOC has been restored without impact to any service. All account functionality is now available.
Emergency Maintenance Atlanta 24/01/2019 – Completed
We have been informed by our networking provider that they will be performing emergency maintenance in Atlanta tomorrow morning. Date: 24/01/2019 Time: 02:00 EDT Duration: 1hr Impact: there will be a 20mim disruption to service during the maintenance.
Maintenance Affecting AS1, AS2, AS3, AS4, AS5, AS6 AS8, AS10 AS11, AS13 and AS16 14/01/2019 – Completed
We will be performing maintenance which will affect the following Aggregation Services. AS1 AS2 AS3 AS4 AS5 AS6 AS8 AS10 AS11 AS13 AS16 Date: 14/01/2019 Time: 22:00 Duration: 30 minutes
Sharedband Portal maintenance – 08/01/2019 – Completed
We will be performing maintenance on the Sharedband Portal (portal.sharedband.net) at 10PM on the 8th of January 2019. Date: 08/01/2019 Time: 22:00 GMT Duration: 1 Hour Impact: Sharedband account management and status will not be accessible during this maintenance. Service will however continue to operate normally. Details: This maintenance will involve some changes to the…
AS8 Intermitted connectivity problems 25/12/2018
Service Monitoring probes have detected intermittent connectivity issues with AS8. The service was restarted and service has returned to normal. We will continue to monitor the service for any further occurrences. Date: 25/12/2018 Time: 11:00 Resolved: 11:15
NOC upgrade 2.50.3 for NOC and UKNOC – Completed
We will be deploying the latest update to NOC and UKNOC tomorrow morning at 01:00. There will not be any service disruption during this upgrade. Date: 20/11/2018 Time: 01:00 Duration: 20 min Impact: None Details: This release fixes the failover NVRAM variables on the routers which were not being set correctly on multi-wan devices when…
Maintenance affecting AS2 and AS8 London – Completed
We will be performing maintenance affecting AS2 and AS8 tomorrow morning. During this maintenance there will be a brief disruption to service as routers will reconnect to the Aggregation Servers. Date: 20/11/2018 Time: 00:45 Duration: 10 minutes Impact: Routers will disconnect and reconnect to the aggregation servers. Downtime will be less than a minute.
Maintenance AS1 Atlanta 11/01/2018 – Completed
We will be performing maintenance on the Atlanta Aggregation Service. Date: 11/01/2018 Time: 06:00EDT Duration 5 minutes Impact: Customers will experience a brief disruption of less than 60 seconds as their routers reconnect to the service.
Maintenance Affecting AS4 AS6 AS8 AS9 AS16 and AS17 London 31/10/2018 – Completed
We will be performing maintenance on Wednesday evening the 31st October 2018. The following Aggregation Services will be impacted during the maintenance: AS4, AS6, AS8, AS9, AS16 and AS17 During the maintenance, customers will experience a short interruption of service as their routers reconnect to the Aggregation Service. The disruption will be less than a…