Customer Portal Server Maintenance – 16/08/2018 – Completed

We will be performing maintenance on the Sharedband Portal to improve service availability. Date: 16/08/2018 Time: 21:00 UTC+1 Duration: 3 Hours Impact: There will be disruption in our customers’ ability to make changes to their Sharedband accounts through the Sharedband Portal. This will not impact service availability. Services impacted: Sharedband Portal

Network and Server Maintenance London 03/07/2018 – Completed

On Tuesday morning the 3rd July, we will be performing a software update on our two data centre core routers. This update is to address a critical bug which could cause ethernet ports on the router to become unresponsive. We will also be installing new Server hardware to increase capacity and service availability. Date: 03/07/0218…

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Power incident London – cleared

13:10 We are aware of a power incident in London affecting some services. A PDU reset. Services are being restored. ETA 10 minutes. 13:20 PDU was reset and services restored.

Upstream Network Maintenance London 28/06/2018 – Completed

We have been informed that one of our upstream network connectivity providers will be performing network maintenance on the morning of the 27th June. During this maintenance, we will be moving traffic away from the affected circuit to prevent service disruption to our customers. Details of change: Date: 28/06/2018 Time: 03:00 BST Duration: 3 hours…

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London Incident 9/06/2018

20:45 We are currently experiencing connectivity issues affecting services in London. Engineers are investigating and will post updates as soon as we have more information. 21:05 Systems have restored and customer routers are coming online again. 21:10 Traffic levels have returned to normal and all services are operating as normal. An incident report will be…

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AS6 slow performance 31/05/2018 – Resolved

09:00 We are aware of slow performance on London AS6. We are investigating and will provide updates. 09:15 Aggregation Service has been restarted and error’s have cleared. Service performance has restored.

Power Maintenance affecting all services in London 15/05/2018 – Completed

At Sharedband we pride ourselves in offering a reliable and resilient service to our customers. During recent events, it has come to light that there is a problem with the power redundancy in our London data centre and we need to perform maintenance in order to correct this. Unfortunately, this maintenance work will be disruptive to all…

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Hardware Failure – Closed

The hardware failure was caused by a complete failure of one of our physical servers and services have been restored on backup hardware. The failed hardware will be replaced and backup hardware re-instated as such. 09:29AM – Network traffic has now returned to normal levels. 09:24AM – Services are restored and customer routers will now…

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