We will be deploying the latest update to NOC and UKNOC tomorrow morning at 01:00. There will not be any service disruption during this upgrade. Date: 20/11/2018 Time: 01:00 Duration: 20 min Impact: None Details: This release fixes the failover NVRAM variables on the routers which were not being set correctly on multi-wan devices when…
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Maintenance affecting AS2 and AS8 London – Completed
We will be performing maintenance affecting AS2 and AS8 tomorrow morning. During this maintenance there will be a brief disruption to service as routers will reconnect to the Aggregation Servers. Date: 20/11/2018 Time: 00:45 Duration: 10 minutes Impact: Routers will disconnect and reconnect to the aggregation servers. Downtime will be less than a minute.
Maintenance AS1 Atlanta 11/01/2018 – Completed
We will be performing maintenance on the Atlanta Aggregation Service. Date: 11/01/2018 Time: 06:00EDT Duration 5 minutes Impact: Customers will experience a brief disruption of less than 60 seconds as their routers reconnect to the service.
Maintenance Affecting AS4 AS6 AS8 AS9 AS16 and AS17 London 31/10/2018 – Completed
We will be performing maintenance on Wednesday evening the 31st October 2018. The following Aggregation Services will be impacted during the maintenance: AS4, AS6, AS8, AS9, AS16 and AS17 During the maintenance, customers will experience a short interruption of service as their routers reconnect to the Aggregation Service. The disruption will be less than a…
Service incident in London 17/10/2018
20:05 We are currently experiencing a service impacting event in London. Engineers are investigating and further updates will be provided. 20:15 Services have restored. Outage was due to a router crash. Traffic migrated to the redundant router and once the primary router restored, traffic migrated back to the primary router. Engineers are investigating and will continue to…
Maintenance affecting AS2, AS3, AS6 and AS8 16/10/2018 – Completed
We will be performing maintenance affecting services on AS2, AS3, AS6 and AS8. Customers will experience a brief disruption as the AS restarts. Disruption will be less than 60 seconds. Date: 16/10/2018 Time: 22:00 Duration: 30 minutes Impact: brief 60 second disruption to service as Aggregation server restarts.
Service Degradation Chicago 10/03/2018 – Resolved
00:30 CDT – We are experiencing packet loss to services hosted in Chicago. We have raised a ticket with the hosting provider to investigate. 08:00 CDT – Hosting provider network engineers are still investigating the reported packet loss. We will provide further updates when we receive them. 11:00 CDT – The hosting provider found a…
NOC Maintenance – 04/10/2018 – Cancelled
This maintenance has been moved from 28/09/2018 to 04/10/2018. We will be performing maintenance on NOC (noc.sharedband.net) on Thursday the 4th of October. The following Services are concerned: AS7, AS8, AS9, AS10, AS11, AS14.L1, AS16, AS17 and AS1.WEBAC Date: 04/10/2018 Time: 01:00BST Duration: 2 hours Impact: There is a low risk of periods of short service disruption of…
Connectivity Problems in Dallas 09/21/2018 – Resolved
10:20 UTC We are currently experiencing a loss of network connectivity at the Dallas PoP. We have escalated to the hosting provider and are awaiting feedback. 10:29 UTC Connectivity has been restored. We are still waiting for feedback from the hosting provider. 10:37 UTC Provider performed emergency maintenance. Maintenance is now complete.
System Maintenance affecting all Aggregation Services 14/09/2018 – Completed
We will be performing maintenance on all Aggregation Services on Wednesday morning the 29th August 2018. The maintenance will start at 01:00BST and will last for approximately 2 hours. During this time there may be periods of short service disruption of less than a minute. Date: 14/09/2018 Time: 01:00BST Duration: 2 hours Impact: There may…