Maintenance affecting UK Aggregation Services 10/4/2019 Completed

We will be performing maintenance on the following Aggregation Services in the UK. AS1, AS2, AS3, AS4, AS5, AS8, AS9, AS13, AS16, AS17 Date: 10/4/2019 Time: 22:00 Duration: 30min Impact: customers will experience a short break in connectivity while the service restarts. Disruption will be less than a minute.

New York Maintenance 4/8/2019 Completed

We will be performing network maintenance in New York on the 4th April at 18:00EDT. During this maintenance there will be a short disruption to service. Date: 4/8/2019 Time: 18:00EDT Duration: 30 minutes Impact: we expect a short break in connectivity for no longer than 10 minutes during the maintenance.

AS6 problematic 4/4/2019 – Resolved

08:50 We are aware that some customers on AS6 are experiencing connectivity issues. We are investigating and will provide updates. 09:05 Service restarted due to a stuck process consuming resources. Service has returned to normal.

AS8 problematic 19/03/2019 Resolved

We have detected intermitted problems with the AS8 service were some accounts were not able to connect. 09:05 – Alerting reported problems with AS8. Engineers start to investigate. 09:25 – AS8 is restarted and moved to new hardware. 09:30 – Service restored. 09:35 – Service is still problematic. Engineers are working to resolve connectivity 09:45…

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Maintenance affecting all UK Services 12/02/2019 and 13/02/2019

We will be conducting two service impacting maintenance events. The first is on the 12th February and the second is on the 13th February. Date: 12/02/2019 Time: 00:01 Duration: 3 Hours Impact: During the maintenance windows there will be short intervals of service disruption as services are migrated between server hardware.   Date: 13/02/2019 Time:…

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NOC Failure 29/01/2019 – Resolved

10:10 – We are currently experiencing a failure on NOC.SHAREDBAND.NET. Engineers are investigating and will restore service as soon as possible. This will impact all account management functionality for accounts hosted on NOC. 10:45 – NOC has been restored without impact to any service. All account functionality is now available.

Emergency Maintenance Atlanta 24/01/2019 – Completed

We have been informed by our networking provider that they will be performing emergency maintenance in Atlanta tomorrow morning. Date: 24/01/2019 Time: 02:00 EDT Duration: 1hr Impact: there will be a 20mim disruption to service during the maintenance.