We will be performing maintenance on the following Aggregation Services AS1, AS2, AS3, AS5, AS7, AS10, AS11 and AS16. Date: 21/05/2019 Time: 22:00 Duration: 30 min Impact: customers on these Aggregation Services will experience a short disruption to service as routers reconnect to the service.
We will be applying the latest 2.5 NOC update to both NOC and UKNOC. Date: 20/05/2019 Time: 22:30 Duration: 30 minutes Impact: No customer customer impact.
The latest NOC version 2.50.5 will be deployed to the USNOC. This update includes the following fix: Fix issue related to reverse DNS entries for IP addresses not being wiped when an address is removed from a community. Date: 07/05/2019 Time: 06:15 EDT Duration: 5min Impact: Customers may experience a short disruption to service as…
We have received a software patch from Development to assist with the troubleshooting of the stability of AS6. This patch will be loaded this evening and testing will be performed to provide Development with more information. Date: 25/04/2019 Time: 22:00 Duration: 1 hour Impact: Customers will experience a a few short disruptions to service as…
22:20 We have detected slow throughput with AS6 and are investigating.
We will be performing maintenance on the following Aggregation Services in the UK. AS1, AS2, AS3, AS4, AS5, AS8, AS9, AS13, AS16, AS17 Date: 10/4/2019 Time: 22:00 Duration: 30min Impact: customers will experience a short break in connectivity while the service restarts. Disruption will be less than a minute.
We will be performing network maintenance in New York on the 4th April at 18:00EDT. During this maintenance there will be a short disruption to service. Date: 4/8/2019 Time: 18:00EDT Duration: 30 minutes Impact: we expect a short break in connectivity for no longer than 10 minutes during the maintenance.
08:50 We are aware that some customers on AS6 are experiencing connectivity issues. We are investigating and will provide updates. 09:05 Service restarted due to a stuck process consuming resources. Service has returned to normal.
09:40 The following Aggregation services need to be moved off of the hardware they are currently on due to a hardware fault. AS9 AS7 AS14L1 AS11 AS10 We apologise for any inconvenience.
We have detected intermitted problems with the AS8 service were some accounts were not able to connect. 09:05 – Alerting reported problems with AS8. Engineers start to investigate. 09:25 – AS8 is restarted and moved to new hardware. 09:30 – Service restored. 09:35 – Service is still problematic. Engineers are working to resolve connectivity 09:45…