Service Issues – Resolved

23:22 – We are currently experiencing service impacting issues at our London data centre. This is currently being investigated, updates to come as our engineers are able to provide them. 23:27 – Service has been restored. Engineers are investigating the cause of the service outage. Our engineers have determined that the cause of this disruption…

Read More

Upstream Emergency Maintenance – 31/03/2020 – Complete

One of our upstream peering providers has announced they are performing emergency maintenance on their network due to increased load caused by the current COVID19 situation. They have advised us this maintenance should not cause disruption to our service as they will re-route traffic over alternative paths. Date: 31/03/2020 Time: 00:00 Duration: 4 hours Impact: Our upstream…

Read More

Router software upgrade rollout 24/02/2020 – Completed

We will be rolling out a minor software update to all customer routers over a period of a month between the hours of 11PM and 1AM each night. Date: 24th of February 2020 to the 21st of March 2020 Time: 23:00 Duration: 2 hours Services affected: All customers that have not previously received this upgrade through…

Read More

Maintenance affecting all services 15/10/2019 – Completed

We will be performing network security maintenance on all hardware. As part of the maintenance all services will need to be restarted. Date: 15/10/2019 Time: 22:00 Duration: 1 hour Impact: Customer routers will disconnect and reconnect to the service momentarily when the Aggregation servers are restarted. This disruption will be for less than a minute.

Intermittent Network Connectivity affecting all service 22/09/2019

10:00 We are currently investigating intermittent network connectivity problems in the London Data centre. This is affecting all services. We have notified our collocation provider and engineers are investigating. Updates to follow. 10:30 Our Collocation provider has reported that an upstream network provider was experiencing a network link failure this morning and this momentarily impacted…

Read More