Blog

Loss of service in London 16/03/2017

13:10UTC We are investigating a loss of service in our London Datacentres. We are aware this affecting all UK customers. Updates to follow. 13:35UTC UPDATE#1 We are investigating a failed network link with our upstream provider and actively trying to reroute traffic around the failure. 14:02UTC UPDATE#2  All traffic has now been re-routed and appears to…

Read More


Chicago Outage 16/03/2017 01:45UTC

01:50 UTC: We are investigating a loss of service in Chicago. Updates to follow. Update #1 02:08UTC: Service to Chicago has been restored. Aggregation Service was restarted.


Maintenance in our London Facility 16/03/2017 – Complete

Maintenance is required on our AS1 aggregation service in London. This maintenance will require a service restart which will cause customers connected to this service to lose Internet connectivity for up to 1 minute while the service is restarted. Date: 16/03/2017 Time: 23:00 GMT Duration: 1 hour Impact: Customers connected to you AS1 aggregation service…

Read More


Maintenance in London Facility 16/3/2017 – Completed

Sharedband have been notified by an upstream network provider that they will be performing network maintenance to upgrade their core network infrastructure. Date: 16/3/2017 Time: 02:00 Duration: 4 hours Impact: during the maintenance, network traffic will route via alternative paths in the network. There will be short disruptions to traffic while the network reconverges.


Intermittent Connectivity Los Angeles 10/03/2017

05:30PST We are currently investigating intermittent connectivity problems affecting the Los Angeles service. We are troubleshooting the problem with our hosting provider. Updates to follow. Update #1 08:42PST Our hosting provider identified a switch problem that they believe was causing the connection drops. They have cleared the condition and we are monitoring the service for…

Read More


Maintenance in our US Facilities – 07/03/2017 – Complete

We will be performing router maintenance in our US facilities to improve the overall customer experience. During these works there will be some minor disruption to customer services as aggregation servers reconnect to their routers. Maintenance will commence at 02:00AM PST/05:00AM EST/10:00AM UTC and will last 2 hours. Disruption should be limited to under 5…

Read More


Maintenance in our London Facility – 21/02/2017 01:00-03:00hrs GMT COMPLETED

21/02/2017 – 01:00hrs GMT On Tuesday 21st February 2017 we will be performing network maintenance at our London facility. This will mean a brief interruption for our customers. We expect the impact to be under 10 minutes of downtime. The maintenance window is open for two hours while maintenance is performed.


Maintenance in our US Facilities – 03/02/17-12/02/17 – Completed

We will be replacing all of the hardware in our US facilities to improve the overall customer experience. Times and dates are listed below. During these works there will be some minor disruption to customer services as servers are replaced and Sharedband routers re-connect. Seattle, Friday 3rd Feb @ 17:00 hours until 01:00 hours (local…

Read More


Emergency Maintenance in our London Datacentres 13/12/2016-22:00-23:00

13/12/2016 22:00hrs on Tuesday 13/12/2016 we will be performing emergency maintenance to hardware in our London datacentres. The maintenance will require some of the hardware to  be restarted. The hardware being restarted is AS17. This will cause a short disconnection for our customers connected to this Server as routers re-connect.  The window is open for 1…

Read More