Hardware Failure – Closed

The hardware failure was caused by a complete failure of one of our physical servers and services have been restored on backup hardware. The failed hardware will be replaced and backup hardware re-instated as such. 09:29AM – Network traffic has now returned to normal levels. 09:24AM – Services are restored and customer routers will now…

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Power Incident affecting London Service 10/4/2018 Incident Report added

15:30 We’re currently recovering from a power related incident in the London Data Centre. Services will be restored within a few minutes. Updates to follow. 15:50 All services have restored and we’re investing the events. We will provide an incident report for this outage within the next 24 hours. Incident report – 10-04-2018  

Sharedband 2.5 Router Firmware Rollout – Completed

We’re pleased to announce the release of v2.50 firmware for Sharedband routers. Commencing tomorrow, this firmware will begin to be remotely deployed to Sharedband routers throughout Sunday to Thursday between 23:00-00:00. No customer involvement is required and due to the volume of routers targeted for this upgrade, it will be rolled out in a staggered…

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US NOC update 03/22/2018 – Completed

The US NOC will have a Sharedband software update applied. As part of the update, the Aggregation servers in all regions need to be restarted. Date: 03/22/2018 Time: 10:00GMT Duration: 30 minutes Impact: customers will experience a short interruption of service no more than 10 seconds while the Aggregation servers restart.

Sharedband Maintenance UK 21/03/2018 – Completed

As part of the latest Sharedband software update, all Aggregation Servers need to be restarted for configuration changes to take effect. Date: 21/03/2018 Time: 23:00 Duration: 30 minutes Impact: Customers will experience a short disruption to service no longer than 10 seconds while the aggregation servers restart. All UK Aggregation servers will be restarted during…

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Atlanta Maintenance 03/21/2018 – Completed

Our upstream network provider in Atlanta has notified us of upcoming maintenance on the 21st March. There will be approximately 30 minutes of service disruption during this maintenance. Date: 03/21/2018 Time 11:00UTC Duration: 30 minutes Impact: Loss of service is expected during this time period.

Maintenance Portal, NOC and UKNOC 14/03/2018 – Completed

We will be performing software maintenance on the Portal, NOC and UKNOC service components. The maintenance is a bug-fix release. Date: 14/03/2018 Time: 21:30 Duration: 1 hour Impact: Customers will not be able to perform account administration during the maintenance. There will be no impact to customer traffic.

Emergency Maintenance AS15L1 and AS13 09/03/2018 – Completed

We have been alerted to a failed hard drive on a server that is hosting AS15L1 and AS13. The services will be migrated to alternative hardware at 10:30 to avoid any unscheduled downtime. There customers will experience a few seconds service disruption while the AS migrates to new hardware. We apologise for any inconvenience cause.

Maintenance affecting AS1 and AS13 – 08/03/2018 – Completed

We will be performing maintenance on the hardware that hosts AS1 and AS13. Both AS’s will be migrated to new hardware. Date: 08/03/2018 Time: 21:00 Duration: 5 minutes Impact: customers may experience a few seconds of disruption while the Service migrates to new hardware