We have been alerted to a failed hard drive on a server that is hosting AS15L1 and AS13. The services will be migrated to alternative hardware at 10:30 to avoid any unscheduled downtime. There customers will experience a few seconds service disruption while the AS migrates to new hardware. We apologise for any inconvenience cause.
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Maintenance affecting AS1 and AS13 – 08/03/2018 – Completed
We will be performing maintenance on the hardware that hosts AS1 and AS13. Both AS’s will be migrated to new hardware. Date: 08/03/2018 Time: 21:00 Duration: 5 minutes Impact: customers may experience a few seconds of disruption while the Service migrates to new hardware
Portal Maintenance 08/03/2018 – Complete
The Sharedband Portal will be unavailable from 21:00 to 22:30 due to software maintenance.
London Outage 06/03/2018 – Resolved
10:55 We re currently experiencing a network outage in London. We are investigating and will provide updates. 11:00 Traffic has restored to effected services. An upstream network link experienced a failure and traffic rerouted around this failure and service has restored.
Emergency Portal Maintenance 10:00 26/02/2018 – Completed
Due to emergency maintenance the Sharedband Portal will be unavailable between 10:00 and 10:20.
London Outage 25/02/2017 Resolved
10:00 We are currently experiencing a service outage in London and are investigating. Updates to follow. 10:30 We have opened a remote support case with the hosting provider to investigate a suspected power fault to our equipment. 11:45 We have initialised DR procedures to restore services in an alternative Data Centre. Updates to follow 13:00…
London Emergency Maintenance 07/01/2018
We have been informed by our upstream network provider that they will be performing emergency network maintenance on their core routing platform. They will be loading a software patch that will mitigate the “stuck routing announcement” issue they are experiencing when they have an outage. In an attempt to minimise disruption to our customers, we…
US Software update 01/29/2018
We will be performing a minor software update across the US. This will affect all Aggregation Servers. Date: 01/29/2018 Time: 11:00 GMT Duration: 1Hr Impact: less than 30 seconds downtime while the aggregation server restarts.
Emergency Maintenance New York 01/25/2018
We have been informed that there is emergency power work being performed by our hosting provider in New York. This emergency work will disrupt Sharedband services for approximately 30min. We apologise for any inconvenience. Date: 01/25/2018 Time: 01:30 Duration: 30min Impact: All Sharedband services in New York will be down.
New York Outage 01/23/2018
16:39 EST The data centre that hosts our equipment in New York are currently experiencing power problems affecting various services on their network. This is impacting all Sharedband customers connecting to New York. We are waiting for an ETA on when the power will be restored. More updates to follow. 18:00 EST The hosting provider…