The hardware failure was caused by a complete failure of one of our physical servers and services have been restored on backup hardware. The failed hardware will be replaced and backup hardware re-instated as such.
09:29AM – Network traffic has now returned to normal levels.
09:24AM – Services are restored and customer routers will now begin reconnecting. We are investigating the cause of the hardware failure and will provide an update once we have ascertained the root cause.
09:08AM – We are currently experiencing a hardware failure at our London facility and are working to restore service as quickly as possible. We will update this page as soon as we have further details.