Sharedband Portal maintenance – 08/01/2019 – Completed

We will be performing maintenance on the Sharedband Portal ( at 10PM on the 8th of January 2019. Date: 08/01/2019 Time: 22:00 GMT Duration: 1 Hour Impact: Sharedband account management and status will not be accessible during this maintenance. Service will however continue to operate normally. Details: This maintenance will involve some changes to the…

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AS8 Intermitted connectivity problems 25/12/2018

Service Monitoring probes have detected intermittent connectivity issues with AS8. The service was restarted and service has returned to normal. We will continue to monitor the service for any further occurrences. Date: 25/12/2018 Time: 11:00 Resolved: 11:15

NOC upgrade 2.50.3 for NOC and UKNOC – Completed

We will be deploying the latest update to NOC and UKNOC tomorrow morning at 01:00. There will not be any service disruption during this upgrade. Date: 20/11/2018 Time: 01:00 Duration: 20 min Impact: None Details: This release fixes the failover NVRAM variables on the routers which were not being set correctly on multi-wan devices when…

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Maintenance affecting AS2 and AS8 London – Completed

We will be performing maintenance affecting AS2 and AS8 tomorrow morning. During this maintenance there will be a brief disruption to service as routers will reconnect to the Aggregation Servers. Date: 20/11/2018 Time: 00:45 Duration: 10 minutes Impact: Routers will disconnect and reconnect to the aggregation servers. Downtime will be less than a minute.

Maintenance AS1 Atlanta 11/01/2018 – Completed

We will be performing maintenance on the Atlanta Aggregation Service. Date: 11/01/2018 Time: 06:00EDT Duration 5 minutes Impact: Customers will experience a brief disruption of less than 60 seconds as their routers reconnect to the service.

Service incident in London 17/10/2018

20:05 We are currently experiencing a service impacting event in London. Engineers are investigating and further updates will be provided. 20:15 Services have restored. Outage was due to a router crash. Traffic migrated to the redundant router and once the primary router restored, traffic migrated back to the primary router. Engineers are investigating and will continue to…

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Maintenance affecting AS2, AS3, AS6 and AS8 16/10/2018 – Completed

We will be performing maintenance affecting services on AS2, AS3, AS6 and AS8. Customers will experience a brief disruption as the AS restarts. Disruption will be less than 60 seconds. Date: 16/10/2018 Time: 22:00 Duration: 30 minutes Impact: brief 60 second disruption to service as Aggregation server restarts.

Service Degradation Chicago 10/03/2018 – Resolved

00:30 CDT –  We are experiencing packet loss to services hosted in Chicago. We have raised a ticket with the hosting provider to investigate. 08:00 CDT  – Hosting provider network engineers are still investigating the reported packet loss. We will provide further updates when we receive them. 11:00 CDT – The hosting provider found a…

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NOC Maintenance – 04/10/2018 – Cancelled

This maintenance has been moved from 28/09/2018 to 04/10/2018. We will be performing maintenance on NOC ( on Thursday the 4th of October. The following Services are concerned: AS7, AS8, AS9, AS10, AS11, AS14.L1, AS16, AS17 and AS1.WEBAC Date: 04/10/2018 Time: 01:00BST Duration: 2 hours Impact: There is a low risk of periods of short service disruption of…

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