04:12 – We are currently experiencing service impacting issues at our London data centre. This is currently being investigated, updates to come as our engineers are able to provide them. 04:25 – We have escalated this with our upstream peering providers and are investigating with their assistance. 04:33 – This outage appears to be affecting several core…
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Service Issues – Resolved
23:22 – We are currently experiencing service impacting issues at our London data centre. This is currently being investigated, updates to come as our engineers are able to provide them. 23:27 – Service has been restored. Engineers are investigating the cause of the service outage. Our engineers have determined that the cause of this disruption…
Upstream Emergency Maintenance – 31/03/2020 – Complete
One of our upstream peering providers has announced they are performing emergency maintenance on their network due to increased load caused by the current COVID19 situation. They have advised us this maintenance should not cause disruption to our service as they will re-route traffic over alternative paths. Date: 31/03/2020 Time: 00:00 Duration: 4 hours Impact: Our upstream…
Router software upgrade rollout 24/02/2020 – Completed
We will be rolling out a minor software update to all customer routers over a period of a month between the hours of 11PM and 1AM each night. Date: 24th of February 2020 to the 21st of March 2020 Time: 23:00 Duration: 2 hours Services affected: All customers that have not previously received this upgrade through…
Maintenance NOC, UKNOC – 26/11/2019 – Delayed 28/11/2019 – Completed
We will be updating NOC software to apply some minor bugfixes. Date: 26th November 2019 – This maintenance has been rescheduled for the 28th November 2019 Time: 22:00 Duration: 30min Impact: There is no impact to customers.
Maintenance affecting all services 15/10/2019 – Completed
We will be performing network security maintenance on all hardware. As part of the maintenance all services will need to be restarted. Date: 15/10/2019 Time: 22:00 Duration: 1 hour Impact: Customer routers will disconnect and reconnect to the service momentarily when the Aggregation servers are restarted. This disruption will be for less than a minute.
Maintenance affecting all services 23/09/2019 – Completed
We will be performing routine maintenance on all Aggregation Services. Date: 23/09/2019 Time: 22:30 Duration: 30min Impact: Customers will experience a short break in connectivity while their routers reconnect to the service.
Intermittent Network Connectivity affecting all service 22/09/2019
10:00 We are currently investigating intermittent network connectivity problems in the London Data centre. This is affecting all services. We have notified our collocation provider and engineers are investigating. Updates to follow. 10:30 Our Collocation provider has reported that an upstream network provider was experiencing a network link failure this morning and this momentarily impacted…
Maintenance NOC, UKNOC, Portal 04/09/2019 – Completed
We will be updating SSL certificates on NOC, UKNOC and Portal. Date: 4 September 2019 Time: 22:00 Duration: 30min Impact: There is no impact to customers.
Maintenance affecting AS2, AS8, AS9, AS11, AS16, AS17 10/07/2019 – Completed
We will be performing maintenance in our London facility affecting the following Aggregation Services: AS2, AS8, AS9, AS11, AS16, AS17. Date: 10/07/2019 Time: 22:00 Duration: 30min Impact: Customers will experience a short disruption to service as the routers reconnect to the Aggregation Services.