18:06 – Several aggregation services are reporting errors. Engineers are investigating. 18:10 – Redundant systems are bringing services back online on alternative hardware. Service is restoring. 18:15 – Engineers have identified the issue as being caused by a switch crashing at our London facility. Redundancies restored customers services and engineers will further investigate the reason for…
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Emergency Maintenance London AS9 – 21/12/2020 22:30 – Complete
Our London AS9 service is currently experiencing an issue that affecting a small percentage of customers connected through this service, we will be performing emergency maintenance this evening to address this. Date: 21/12/2020 Time: 22:30 Duration: 1 hour Impact: Customers connected to AS9.LDN will experience a short interruption of under 1 minutes to their Sharedband service.
London NOC Service Maintenance – 15/10/2020 – Complete
We will be performing a short maintenance on our London NOC service at 23:00 on the 15th of October 2020. This will cause approximately 30 seconds of service disruption to customers connected to this service. Date: 15/10/2020 Time: 23:00 Duration: 30min Services impacted: London AS10, AS11, AS14.L1, AS16, AS17, AS7, AS8, AS9, AS1.WEBAC Impact: Customers…
London UKNOC Service Maintenance – 14/10/2020 – Complete
We will be performing a short maintenance on our London UKNOC service at 23:00 on the 14th of October 2020. This will cause approximately 30 seconds of service disruption to customers connected to this service. Date: 14/10/2020 Time: 23:00 Duration: 30min Services impacted: London AS1, AS2, AS3, AS4, AS5, AS6, AS13 Impact: Customers will experience…
Upstream Maintenance – 13/10/2020 22:00 GMT – Complete
One of our upstream transit providers will be performing maintenance to further address issues seen with power at our London Data-centre facility on the 12th and 18th of June this year. Date: 13/10/2020 Time: 22:00 Duration: 8 hours Services impacted: All services Impact: We do not expect any disruption to customer services as we will be…
Service Issues – London AS1 and AS2 – 30/09/2020 – Resolved
15:15 – We are currently experiencing traffic issues impacting our London AS1 and AS2 services. We are investigating the source and impact of this issue and will provide an update as soon as our engineers have further information. 15:36 – Our London AS1 and AS2 services are now recovered and we are proceeding to analyse…
Service Issues – 04/09/2020 – Closed
Update: Connectivity has been restored and we are seeing traffic level return to normal. We will provide a further update once our IP transit providers and our engineers have been able to find the root cause of this outage. One of our upstream IP transit providers is currently experiencing issues with their network. This is…
Service Issues – 30/08/2020 – Closed
Update 2 – RFO: A bad BGP Flowspec update was propagated by CenturyLink during a routine BGP update that caused all BGP routes to be dropped over their network. This effectively put the entire CenturyLink network into a loop as their routers rebooted into running-config and then proceeded to re-apply the bad Flowspec rule. CenturyLink…
London AS16 Service Maintenance – 22/06/2020 – Complete
We will be performing a short maintenance on our London AS16 service at 23:00 on June 22nd 2020. This will cause approximately 30 seconds of service disruption to customers connected to this service. Date: 22/06/2020 Time: 23:00 Duration: 15min Services impacted: London AS16 Impact: Customers will experience a short disruption to service as the routers reconnect…
Service Issues – 18/06/2020 – Resolved
Update 22/06/2020: Our upstream providers have provided us with a complete RFO. This service outage was caused by the same breaker at our London data centre failing as the outage on the 12th of June. Our upstream provider proceeded to change this breaker during the downtime to prevent future issues instead of waiting for the…