On the 7th of August 2023 the Sharedband support portal will be taken offline for maintenance. This maintenance is expected to last overnight with the support portal restored prior to support opening hours on the 8th of August. This will not have any impact on customer services.
Archive for the ‘Status’ Category
Phone System Outage – 03/07/2023 – Resolved
Our telephony provider is currently having a major outage as such our support team cannot be reached by telephone until this is resolved. If you need urgent support please open a ticket at: https://support.sharedband.com This issue has now been resolved by our telephony provider.
London Minor Outage – 12/01/2023 – Complete
A short upstream network flap caused a routing re-convergence causing a short disconnection of under a minute while routers reconnected to our service.This was a passing event and is not expected to re-occur.
London Service Maintenance 26-29/09/2022 & 10/10/2022 – Complete
We will be performing routine patching on our London services at 23:00 between the 26th and 29th of September 2022. Several AS services may experience a short service interruption lasting under 1 minute. Date: 26/09/2022, 27/09/2022, 28/09/2022, 29/09/2022, 10/10/2022 Time: 23:00 Duration: 2 hours Services impacted: London AS7, AS8, AS9, AS10, AS11 Impact: Possible service disruption of…
London Service Maintenance – 04/08/2022 22:00 – Complete
We will be performing routine patching on our London services at 22:00 on the 4th of August 2022. Several AS services may experience a short service interruption lasting under 1 minute. Date: 04/08/2022 Time: 22:00 Duration: 2 hours Services impacted: All London AS services Impact: Possible service disruption of under 1 minute for any AS needing a…
Emergency Maintenance 20/07/2022 and 21/07/2022 – Complete
Earlier today an upstream routing issue was found and fixed by our engineers. In order to ensure this fix is robust and that the issue will no occur again we will be performing emergency maintenance over the 20th and 21st of July 2022 to all London AS services. Date: 20/07/2022 – 21/07/2022 Time 22:00 Duration:…
Upstream Routing Issues – 20/07/2022 16:40 – Complete
We have observed an upstream routing issue and our engineers are investigating alongside our peering partners. Date 20/07/2022 Time: 16:40 Impact: A small subset of customers are having trouble connecting to the Internet. 16:50: Engineers have found the source of the issue and believe they have fixed the issue for all affected customers. We believe…
London Data Centre Engineering Works – 30th June 2022 10PM – Complete
We will be performing engineering works at our London data centre at 22:00 on the 30th of June 2022. Several AS services may experience short service interruptions each lasting under 1 minute and access to the customer portal and NOC service will be interrupted for under 1 minute. Date: 30/06/2022 Time: 22:00 Duration: 2 hours Services impacted:…
London Data Centre Maintenance – 20th June 2022 10PM – Complete
We will be performing routine maintenance on some of our London services at 22:00 on the 20th of June 2022. Several AS services may experience short service interruptions each lasting under 1 minute. Date: 20/06/2022 Time: 22:00 Duration: 2 hours Services impacted: London AS8, London AS9 Impact: Possible service disruption of under 1 minute while the above…
London Data Centre Maintenance – 14th June 2022 10PM – Complete
We will be performing routine maintenance on some of our London services at 22:00 on the 14th of June 2022. Several AS services may experience short service interruptions each lasting under 1 minute. Date: 14/06/2022 Time: 22:00 Duration: 2 hours Services impacted: London AS7, London AS8, London AS9, London AS10, London AS11 Impact: Possible service disruption of…