We’re pleased to announce the release of v2.50 firmware for Sharedband routers. Commencing tomorrow, this firmware will begin to be remotely deployed to Sharedband routers throughout Sunday to Thursday between 23:00-00:00. No customer involvement is required and due to the volume of routers targeted for this upgrade, it will be rolled out in a staggered…
Archive for March, 2018
US NOC update 03/22/2018 – Completed
The US NOC will have a Sharedband software update applied. As part of the update, the Aggregation servers in all regions need to be restarted. Date: 03/22/2018 Time: 10:00GMT Duration: 30 minutes Impact: customers will experience a short interruption of service no more than 10 seconds while the Aggregation servers restart.
Sharedband Maintenance UK 21/03/2018 – Completed
As part of the latest Sharedband software update, all Aggregation Servers need to be restarted for configuration changes to take effect. Date: 21/03/2018 Time: 23:00 Duration: 30 minutes Impact: Customers will experience a short disruption to service no longer than 10 seconds while the aggregation servers restart. All UK Aggregation servers will be restarted during…
Atlanta Maintenance 03/21/2018 – Completed
Our upstream network provider in Atlanta has notified us of upcoming maintenance on the 21st March. There will be approximately 30 minutes of service disruption during this maintenance. Date: 03/21/2018 Time 11:00UTC Duration: 30 minutes Impact: Loss of service is expected during this time period.
Maintenance Portal, NOC and UKNOC 14/03/2018 – Completed
We will be performing software maintenance on the Portal, NOC and UKNOC service components. The maintenance is a bug-fix release. Date: 14/03/2018 Time: 21:30 Duration: 1 hour Impact: Customers will not be able to perform account administration during the maintenance. There will be no impact to customer traffic.
Emergency Maintenance AS15L1 and AS13 09/03/2018 – Completed
We have been alerted to a failed hard drive on a server that is hosting AS15L1 and AS13. The services will be migrated to alternative hardware at 10:30 to avoid any unscheduled downtime. There customers will experience a few seconds service disruption while the AS migrates to new hardware. We apologise for any inconvenience cause.
Maintenance affecting AS1 and AS13 – 08/03/2018 – Completed
We will be performing maintenance on the hardware that hosts AS1 and AS13. Both AS’s will be migrated to new hardware. Date: 08/03/2018 Time: 21:00 Duration: 5 minutes Impact: customers may experience a few seconds of disruption while the Service migrates to new hardware
Portal Maintenance 08/03/2018 – Complete
The Sharedband Portal will be unavailable from 21:00 to 22:30 due to software maintenance.
London Outage 06/03/2018 – Resolved
10:55 We re currently experiencing a network outage in London. We are investigating and will provide updates. 11:00 Traffic has restored to effected services. An upstream network link experienced a failure and traffic rerouted around this failure and service has restored.